Customer Help

How can we help?



Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Can a gift receipt/message be included?

Of course!

Please send us an email at, and we will gladly include it in the order.

How do I use a coupon code?

Coupon codes must be entered at checkout. Each coupon can be used once per customer.

If a coupon code shows that it is expired, it means you have used it on a past order and our system can not apply it again.


We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Do you offer free shipping?

Yes we do! We offer free shipping on all U.S. & PR orders above $100.

When will my order ship?

Please allow for up to 24 hours for us to process your order.

If your order is part of our sale on sale or discounts of 40% off or higher, please allow us up to 1 week for your order to be processed.

When do I know when my order has shipped

Shipment confirmation email will be sent once your order ships.

If you need your order to be expedited, please email us at

Note: Additional charges may apply.

Do you offer same day delivery?

Yes we do!

We offer same-day delivery through the UVA APP. You can download the app here "" and search for our shop in the "store" section.

Do you ship overseas?

Yes, we ship all over the world. Shipping rates will vary based on weight and location.

Wha is your return/exchange policy?

If you are unhappy with your purchased and would like to exchange it, please email us to

You can learn more about our return policy here.


Where are you located?

Our store is located at 605 Calle Cerra, San Juan, Puero Rico.

Store hours

Monday-Tuesday by appointment*

Wednesday-Saturday 11-5 pm

For appointments, text 305.801.0320.

605 Cerra, San Juan, 00907, Puerto Rico.

1 hour free parking on the 3rd lot behind the Miramar Food Truck Park*


What is the best way to get in touch with you?

You can reach us via email at
Call us 939-229-1082 or send us a DM.

Do you accept collaborations?


We love collaborating with the amazing people in our community. We wish we could realize every opportunity we are presented with. However, we are only able to accept a handful of collaborations at the moment.

You can email us at


Have questions about your order, feedback or just want to chat about all baby and kids? Please reach out! We love to hear from you!